The Truth About Working At Chick-Fil-A Revealed By Workers

The Truth About Working At Chick-Fil-A Revealed By Workers


What’s it really like to work for Chick-fil-A? Current and former Chick-fil-A employees from
all different levels in the organization have plenty to say when it comes to employment
with the company behind our favorite fried chicken sandwich. If you’ve been to Chick-fil-A more than once,
you’ve likely picked up on the fact that they don’t say you’re welcome when dealing with
customers. Instead, they say, “My pleasure.” It’s kind of their trademark. While definitely a trait that sets them apart
from other fast food employees, people who have spent time in the chicken trenches seem
to agree that the phrase quickly becomes part of your vocab. One former Chick-fil-A manager who claims
to have spent six years with the company revealed on Reddit that even three years after leaving,
they still found themselves saying the statement. Lexi Stroud, another former chicken-slinger
who spent two years with the business wrote about her experience on Odyssey. She said she, quote, “hated” having to use
the phrase, before adding just how much it wormed its way into her brain. She said, “Then it turned into the only way I would
respond to the phrase ‘thank you’ whether or not I was at work or just having a conversation
with friends. It took months to stop saying my pleasure
after I stopped working at Chick-fil-A.” Cell phones are firmly planted in modern society
and unfortunately, they’ve become an outlet for customer rudeness at restaurants. You’ve probably witnessed patrons allowing
a phone or text conversation to take precedence over interacting with a restaurant employee
who’s trying to take a food order. You may even have been guilty of it yourself. It’s become such a problem that even in 2006,
some restaurants were putting up signs asking customers to refrain from phone use. By 2018, it was a common rule at many restaurants. Chick-fil-A hasn’t resorted to that measure
yet, but some of their employees sure wish they would. “Brad, seven seconds, I’m grabbing you
by the collar, your face is in the deep fryer.” One employee confessed to Cosmopolitan: “That’s one of my biggest pet peeves when
I’m working […] They’re on their phone talking, and I’m like, ‘We can serve you down here!’ And … nothing. It’s like, ‘Hello? …Ma’am, we can serve you down here,’ but
then they’ll still be talking on their phone while I’m taking their order.” Perhaps we should all take note of this. If we want to continue to get hot nuggets
and friendly customer service, the least we could do is offer hardworking CFA employees
our undivided and full attention. “Mr. Zuckerberg, do I have your full attention?” “No.” In 2012, Chick-fil-A found itself under a
national media spotlight, not for its chicken, but because of interviews in which company
president Dan Cathy discussed his views on marriage. “I personally express a view of support
of the biblical definition of marriage.” The interviews followed on the heels of a
2011 report that the company had given money to organizations considered anti-gay by various
watchdog groups. Caught in the middle of it all were thousands
of store employees. Some workers were even harassed by angry customers. “I don’t believe corporations should be
giving me to…” “I’m uncomfortable that you’re videotaping
me right now.” “Totally understandable.” The entire controversy and its blowback put
employees in an uncomfortable position when all they wanted to do was serve up some waffle
fries. One employee said: “It was awkward […] I knew about what was
going on, but I didn’t know any details…” “This must be awkward for all of you.” Chick-fil-A’s conservative and religious foundation
is basically common knowledge at this point. When your restaurant is closed every Sunday
and is entangled in a national debate over same-sex marriage, people tend to stereotype
employees. Is that fair? Or course not, but hey, that’s human nature
for ya. There are multiple threads on Reddit’s Ask
Me Anything section with former Chick-fil-A employees and almost all of them have somebody
asking if everyone who works there is super religious or dislikes gay people. Those assumptions couldn’t be further from
the truth. One former manager said, “Personally I am pro-LGBT, and I’ve never
seen any instances of discrimination or anti-LGBT actions in my time at CFA.” Another former manager said nobody they worked
with, quote, “seemed like they were homophobic,” before adding: “Some employees we knew were openly gay.” Numerous other employees and former employees
on Reddit also said they had co-workers who were not religious. One employee even described themselves as
an atheist. So, while some CFA employees consider themselves
religious, that’s most certainly not the case for all CFA employees, and there’s nothing
that says it has to be. Sorry to burst your bubble, potential future
Chick-fil-A employees, but the job isn’t a free pass to a never-ending buffet of free
chicken and waffle fries. Many employees do seem to get a discount or
free meal on their shift, but the discount level seems to vary from store to store. It’s not just food-service employees that
don’t have access to unlimited chicken, the same goes for employees who work at the restaurant’s
Atlanta headquarters. Adrissha Wimberly, a Financial Return Consultant
with the company said in an interview: “I can’t walk into any Chick-fil-A restaurant,
flash my badge, and they’ll just toss a chicken sandwich across that counter.” This doesn’t mean employees don’t have friends
and family trying to constantly snag some free food, though. On the contrary, that seems to be a regular
thing. Development and Construction manager, Patrick
Davis said, “If you get a chance to work here, be prepared
to have your family members ask for Chick-fil-A coupons.” Hey, can you really blame a person for trying
to score a some free nuggets every now and then when they have an inside connection? We sure would! Chick-fil-A’s Polynesian sauce is one of
the establishment’s most popular condiments. Unfortunately, ordering the popular sauce
seems to be a point of challenge for many Chick-fil-A loyalists. Maybe it’s a lack of Pacific islanders in
middle America, but the word is throwing people off, much to the amusement of CFA employees. The list of substitute names seems to run
rather lengthy, according to former employee Lexi Stroud. She told Odyssey she recalled hearing customers
call it, quote, “paradise sauce” and, quote, “pol-ip-pone-sian.” People overall enjoy having a built-in day
off from work every week to do whatever tickles their fancy. CFA founder S. Truett Cathy was a devout Southern
Baptist and implemented the closed on Sundays policy that follows his Christian principles
from day one. The purpose was to give employees a day off
to worship or merely do whatever they wanted with the day. “I’m ready to party with the best of them.” The only time the company seems to ever deviate
from this is when the community is in times of need. CFA employees have volunteered to feed first
responders and volunteers following natural disasters and tragedies. They’ve also been known to fill hungry bellies
when natural disasters hit — and Mother Nature definitely doesn’t take off on Sundays. Employees are all for having the Sundays off
and what they do with that time seems to be a popular question. One employee on Reddit said sometimes they’ll
occasionally have team outings where the staff will hangout or management will buy them lunch. So even though we all go through chicken withdrawals
when Sunday morning rolls around, CFA stands by its reason to remain closed one day per
week. The company’s president, Dan Cathy, even
revealed that the rule will probably never change. “My brother and sister and I have signed
a covenant and agreement that our generation will continue to be closed on Sunday.” People love Chick-fil-A’s breakfast offerings,
and one employee told Cosmopolitan that the rest of the day isn’t exactly slow either. “Lunchtime gets really busy. From about 1 to 4, there’s a big rush. Then it picks up again from around 7 to 8.” Basically, you might get a few hours in the
dead of the afternoon where there isn’t a drive-thru line around the block — though
there probably is still a line, maybe just a shorter one. Standing on your feet, making milkshakes by
hand, and constantly taking orders isn’t just exhausting. One former manager said it was, quote, “the
most stressful job” they ever had and putting in 60-hour work weeks was needed to keep up
with store demands. If you’re still not convinced of just how
grueling the job can be, journalist Kathleen Elkins should set those doubts to rest. She spent one day shadowing the manager at
the chain’s Manhattan location. She said she didn’t expect the work day
to be easy, but she didn’t expect it to be as tiring and exhausting as it was. “By 10:30 a.m., after rolling biscuit dough,
frying chicken and assembling sandwiches, I was starting to peter out — and the lunch
rush hadn’t even started.” If you’re curious about just how busy the
employees at any Chick-fil-A restaurant are, consider this fact. The company makes more money per restaurant
than Starbucks, Subway, and the granddaddy of fast food, McDonald’s — combined! When you factor in that each restaurant hand-breads
every piece of fried chicken, has hand-spun milkshakes, and freshly prepares the lemonade,
it doesn’t take a genius to figure out that employees must be ready to juggle multiple
duties. In an interview with Cosmopolitan, one employee
said that multitasking was the most difficult thing to get down, but it was definitely a
vital skill. “…now I have the hang of it and I’m just
like, boom, boom, boom, boom, boom.” Former employee, Cameron Ford, spent her high
school years at the restaurant and reiterated this point saying, “if you aren’t good at multitasking, you will
quickly learn how to be better.” Taking orders and serving customers all while
trying to communicate with your fellow coworkers can certainly be both mentally and physically
demanding — or as Ford described it as, quote, “utter chaos.” “But you, you got hooked on disaster!” Just because not even Chick-fil-A’s corporate
employees have a special key to a secret vault of unlimited free chicken, that doesn’t mean
it’s all work without reward. If you happen to work at the restaurant chain’s
posh Atlanta headquarters, you will have access to some pretty nice office perks. You may not get your run at anything on the
menu, but employee Adrissha Wimberly said that lunch is provided daily. “Though chicken sandwiches are typically a
part of the daily menu selection, it is not always a Chick-fil-A centered lunch. It could be many different types of cuisine.” The company seems to realize that it can’t
just be feeding employees chicken sandwiches all the time without some sort of balance
— no matter how good they are. To offset the fried chicken lunches and delicious
milkshakes, employees have access to an on-site gym and other healthy lifestyle utilities. Wimberly added, “You can have a full body composition analysis
or get a personal trainer […] There is a nutritionist on site as well.” Protests, phone-obsessed customers, and crazy
lunch rushes aside, most Chick-fil-A employees at all levels seem to be happy with their
time spent at the company. Andrea Liu told The Tab, “I enjoyed my time working there because my
co-workers were fun people to be around and the customers were generally very friendly.” Liu started working there after her freshman
year of high school and said she enjoyed trying new food combinations with team members. She also said she could always count on her
coworkers to cheer her up if she had a bad customer interaction. Employees on the corporate side seem to back
up the company’s high-job satisfaction rate on websites like Glassdoor.com, where it has
nearly four out of five stars. Michael Lage, who has an MBA from Harvard,
left his job as a brand strategist at Facebook to join the company. Lage told Forbes that people asked why he
would leave Silicon Valley to, quote, “sell chicken” and he said it was all about the
company culture. “There is such a strong culture built on relationships
and valuing one another […] [It brings] out best in people, fulfilling leadership
potential, and great business performance.” Check out one of our newest videos right here! Plus, even more Mashed videos about your favorite
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About the Author: Oren Garnes

100 Comments

  1. i feel like the employees are so nice and respectful because they see how many bad incidents take place at pop eyes, kfc and churches lol countless videos and stories of fights and shootings between employees and customers so they are like okay to prevent all that we need to be extra respectful

  2. As many fast food places modernize companies like Chick-fil-A that can have 20 employees working at the same time at one location. Are going to get more rare every single year. So let's hold of on the hate. Jobs at that level are getting harder to find for people. 1 to 3 years are not a long term of employment but almost everybody needs a job for a short time to sustain themselves.

  3. So gay people can tantrum and protest and FORCE their idea on people, yet others can't even express their belief in a professional manner.
    How is that fair? 🤔🙄
    Not everyone will agree with personal point of views, gay people need to just suck it up like everyone else and go on with their lives.

  4. So dumb, yes I believe in traditional marriage and so do most people Everyone who has ever lived needed a mother and father to get the whole DNA thing rolling. God bless chick-fil-A

  5. I worked at Chick fil a for a couple of months and I HATED IT. I worked in the back making fries and putting together sandwiches and standing in a hot, moist environment for 8hrs is awful. Plus only one 30minute break. It was so busy everyday I clocked in I couldn't work there along with my schooling because I'd be too worn out to do homework

  6. The CEO of chick fil a has a different opinion and is Christian
    Every crybaby in the comment section: tHey haTe gAys sO i eAt aT kFc

  7. The CEO of chick fil a has a different opinion and is Christian
    Every crybaby in the comment section: tHey haTe gAys sO i eAt aT kFc

  8. The internet over estimates it's influence against chick fil a. It's widely successful for a reason, because sane people who leave the house know how to research the details and be non problematic babies over buying food.

  9. I’ve never known a cfa employee that’s liked their job… and I’ve known a lot. And I get terrible service all the time, I don’t get it.

  10. People are in the wrong. Let the manager have their own value on whats marriage supposed to be. You dont want to be forced on someone else opinion and ideology? Well you the one who force people to accept your own ideology! Just shut up and eat your nuggets gay!

  11. You harass an employee just trying to get by about their company disagreeing with your view, because you disagree about their view, if you don't like it don't go there. Don't go assaulting innocent employees, when you much less have the right to confront the CEO. You should be ashamed of yourselves.

  12. Well I am proud of what Chick-fil-A stands for. They don't hate people, but they stick to their principles and have the Right to do so.

  13. I love chick fill a and stand by them everytime a LGBT or SJW group tries to go after them. Even with the latest debacle, its not enough for me to stop giving them money for that delicious sandwhich

  14. Great ideal to get off the phones in restaurants. . I say let’s burn them all. I hate all technology. Especially Facebook. It has taken the ability for this generation to carry on a conversation. They act disconnected

  15. I'm going to work at chick-fil-a soon im 15 and would love the job. I'm just a bit nervous because i have a raspy voice. It's just something im insecure about. I'm applying toorrow. I could really use some confidence. : (

  16. Newsflash: the truth of Gods word will make people mad and Christians uncomfortable. GET OVER IT!!! I love Jesus and you dont. Now shut up and eat your chicken!

  17. Democrats motto: if you're not gay, don't support same sex marriage, and believe in the same shit we believe in then fuck you. Democrats are like slave masters then want to control and tell people how to think and what to do instead of having the freedom to think, believe, and do whatever the hell you want to do. Now I used to like chick-fil-a with this shit about how they abandoning the salvation army and saying 🖕🖕 to the very thing they supposedly stand for 🖕🖕 chick-fil-a it's KFC all the way for me from now on.

  18. When your paying someone to do a job I think it asinine to bitch about having-to say My Pleasure Go to Burger King then and say nothing. I bet some of them lazy asses got a lawyer and sued for ptsd because they forced me to say my pleasure. And I think if a cellphone call is that important the I’d go to the next in line. Hell with it. I don’t see how people’s ignorance is Chic fil a fault
    I’m not blindly sticking up for the company actually I refuse to go there anymore because they caved under pressure from the lgbt for the almighty dollar so they can kiss my. You know

  19. Here you had so many Christians standing up for you, and now you stab us and our God, in our backs, how sad that you caved in. God bless 💜🙏🏻✝️🕊

  20. I spent a single year there, and i still day it years later. I think it's great.

    Also, I would like to invite anyone that might be gay whom is reading this comment to visit a church, the vast majority of us are not homophobic.

  21. I needed a job they're really bad I had to work in the kitchen I didn't have good glasses to breed Lord knows I've tried but the worst of it and having to wash up everything I used to make the salads and whatever and the coleslaw they did not supply the washing pads to wash the pots or whatever was needed and I thought how in the heck can I clean this when I don't have the accessories so I brought some from home so I could get my job done because I had to wash everything up smart mouth manager came running in the kitchen and said I I need I need this and I said no sir you're not having it I brought this from the house because evidently Chick-fil-A cannot provide for it well it took him off but I didn't give a damn cuz you see I had worked all day I got there by 8 when they open to start the prep and go through the cooler for the produce and not one brake not even a lunch break this is how Prophet hungry they are so excuse me I wouldn't touch their food if it was the best on the face of the Earth because about indifferent they were there was no compassion absolutely none!

  22. Hello! Correction: 1978 was last time I worked at McDonald's. [email protected] However, I love KFC ! Their hot juicy 🔥 soft delicious chicken is out of this world ! I ask the girl cashier if she has chicken breast. She look down at herself and look up at me and said no, I have normal regular nice ones.

  23. Great place to work for, I was a marketing director and team leader. We hired all walks of life as long as they loved people and worked well with others.
    The morale is really high because there is a common respect and unity as a family unit there. It was a wonderful job.

  24. It was a lie that those were hate groups he donated to, the Bible Is not a book of hate it’s a book of TRUTH, and sin is always going to be in opposition to TRUTH.

  25. I'm really disappointed about chick-fil-a supporting the Southern Poverty Law Center. This organization targets Christians as hater's

  26. Stop buying Chick-fil-A. Chick-fil-A is continuing to tout its Christian values, remaining closed on Sundays, but as they abandon their principles, it’s beginning to appear that they are using the Gospel as a marketing tool. As supporters dig deeper, they’re seeing that Chick-fil-A has quietly been betraying their Christian customers for years. According to the Chick-fil-A Foundation’s IRS filings they have already been giving money to pro-abortion and leftist groups. Most shocking, as revealed Nov. 26 by pro-life leader Ryan Bomberger, Chick-fil-A donated $2,500 to the Southern Poverty Law Center in 2017.

    The Southern Poverty Law Center is a virulently anti-Christian group, and arguably one of the biggest agents of the soft persecution of faithful Christians in the U.S. today. It is famous for its “hate map” targeting pro-family groups that promote Biblical teaching on homosexuality. Chick-fil-A is, in fact, encouraging the persecution of faithful Christians who cannot and will not capitulate. Faith rose you up, Chick-fil-A and faith will take you back down. I give it a year, tops, before their sales will drop off by close to 50%.

  27. Not all employees get Sundays off they do deep cleaning on Sunday so the employees have to go in for 5 plus hours.

  28. Chic-Fil-A as a company 😾!!?
    Damn good people…💓🍀😼😾👍🤘!!!
    💞Super, Awesome chicken sandwich…2019.

  29. They recently buckled to the media mob. This video is a decoy by the left to spin the fact that CF just lost their spine when it comes to their Christian values. They’ve become liberal. And lost respect many

  30. I have a rule when it comes to fast food restaurants and all restaurants. If the service is good and the place is clean and the food is good I'll be back. If one of those things just happens not to take place I won't be back.

  31. I'm a-okay with people assuming I'm a Christian because I am and I'm not ashamed of the gospel of Jesus Christ!!🙂🙂🙂

  32. They are not christians . Christians do not give up their faith because of a LGBT group! 🏳️‍🌈Fuck you! Hang that flag again under the american flag and you are a traitor communist against america and its citizens

  33. My mom died working there she slipped and fell walking into work after heavy snowfall. I guess it's not their fault but I'll never spend another dollar there.
    "NUFF SAID"

  34. I don’t know why people made a big deal and bullied them into changing things, I mean one of the organisations they supported was the Salvation Army. They openly say they don’t supported it, but they don’t discriminate and they still serve gays like everyone else. LGBTQ+ activists just can’t handle someone having a different opinion whether they are rude about it or not. Why can’t they just respect those views if the people aren’t bothering them? That’s what they are asking everyone else to do for them

  35. Popeye's, Burger King, Whoever has that fake Chick-fil-A sandwich can shove it. If you want a Chick-fil-A Sandwich, go to Chick-fil-A and get the sandwich. There's nothing like the original. And oh yeah God bless Chick-fil-A, Donald Trump, and the Second Amendment.

  36. I bulshit you not I've never ate at one of these Chick-fil-A places… really I don't know how these places stay in business how they treat their workers and such it's just like when I used to work at the old Venture store no matter what you did no matter how many customers you process per hour even if you suck the managers on duty dick, it was never good enough at least Venture bit the dust in 1998 good riddance to them they were a bunch of Godless cocksuckers

  37. I had a bad experience with Chick-Fil-A. I was dining inside a Chick-Fil-A located in Myrtle Beach. An employee, a rude old man that had given me and my friend our order at the table, had called me a LADY! I am a heterosexual man, not LGBTQ. He probably thought I was LGBTQ. The rude old man or other employees didn't walked up to my table and ask if me and my friend wanted a drink refill. There was group of young females sitting behind my table wearing tight medium to low cut dresses (showing off their legs) and they had appeared to look 18 years old. The girls were loud and obnoxious. The old man was giving them table service (asking them if they wanted drink refills;asking them if they wanted anything else). The messed up thing was that the rude old men had given the girls table service but didn't offer me and my friend table service. I think the old man was attracted to the ladies and he was prejudice toward me because of my appearance. The food was not very good. I am never going back to the same Chick-Fil-A.

  38. I work at chick-fil-a as of right now and I absolutely hate it. So many people at the chick-fil-a I work at quit because of how bad it is to work there. And the more I hear "my pleasure" the faker it sounds. The workers are worked to death for customers to have the perfect fast food restaurant they know of. When your 18 and over they dont even really let you have breaks, there is new people coming to work at the chick-fil-a I work at about every week and that's because people keep quitting. Not to mention at the chick-fil-a I work at there are so many rude and racist workers.

  39. I work for chick-fil-a currently, and while I was taking an order in drive-thru, someone had the nerve to drive off without saying thank you, and then when they got to the drive-thru, they asked for the manager, and she told the manager that I forgot to say “my pleasure.” My pleasure is a call and response. Before, I could even read back her order, ask for any sauces, she just drove off without a thank you; she didn’t even let me read her total.

  40. Unlike other restaurants, Chick-Fil-A keeps their drink dispensers and soda fountains behind the counter because they want to have every opportunity to serve you.

  41. Update, Chick-fil-A have hurt their expansion in the massive chicken shop market of the UK, their store was open for just 8 days before being forced to close by LGBTQ "Activists" constantly protesting and attacking customers

  42. I don't know who needs to hear this, but Chickfila stopped donating to anti-lgbt companies. Everybody can shut up now.

  43. Every Chick-fil-a in my city is literally patrolling traffic while serving people. I dont even sweat about it because I'll still get my food in like 3 minutes

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