QSuite Review on Qatar Airways A350-1000 – Business Traveller

QSuite Review on Qatar Airways A350-1000 – Business Traveller


(uplifting music) – Here we are, we’re at Hamad International Airport, and today we’re gonna be
trying out Business Class, Qsuite style with Qatar Airways. (speaking in foreign language) Thank you, thank you so much. – [Flight Attendant] Good morning to you. Welcome on board. Thank you, Mr. Torrez. That’ll be on the other side. – Here we are onboard the
Qatar Airways new Qsuite. This is exciting for a number of reasons. Firstly, it’s on a A350-1000, which is the extended
version of the A350-900. It’s a brand new aircraft. It’s absolutely wonderful. It’s new generation. It’s one of the reasons
it’s so quiet onboard, and it’s a pleasure to be onboard. Qatar Airways is getting deliveries of -900s and -1000s. There isn’t much to choose between them, but certainly the ones that have this new products onboard, the Qsuites, are definitely worth searching out if you’re lucky enough
to fly in Business Class. The tough problem that Qatar Airways has, and it’s a great problem to have, is it’s already got a
fantastic Business Class. It’s the one that we’ve previous reviewed on the B787 and the A350-900. What they’re doing now is putting this new Qsuite onboard. There’ve been a few teething
problems with doing so, as there are with all
new Business Class seats. It’s something that other airlines are having the same problem with, United and Polaris for instance, which is the name for
their Business Class. But the roll-out is continuing, and we’re lucky enough today to be on the new Qsuite. So, what’s different about Qsuite? The first thing is you have forward- and
backward-facing seats, kind of like British Airways Club World, except very, very different. To begin with, you have a 1-2-1 configuration across the aircraft, so it’s very spacious. You also have the ability to have either a window seat if you have the choice, but also these center seats, which have dividers between them, but they also have the ability for that divider to go down and center doors to slide open, so that you have four seats, so like a family of four or four business colleagues can have a meeting together. I think the ability for the seats to have the central divider down is a great thing. I wonder how many people will actually do this for. I mean, I’ve put them down now so that you can see what it’s like. This is how they unlock the door. So that’s now, it’s got a special device. I imagine when they do the new version of this door, this will be a lot easier. Then these are the doors being opened. You’d obviously have
to have the permission of the other passengers to do this. These are obviously locked in position, so it has to be unlocked. Then those central dividers go back. And then, if you’re very lucky, you have four seats like this. Okay, so here it is with the
central divider down. There’s this control here. You see that little thing there, so I’m gonna press that. Hopefully, you’ll still be able to tell me, watch how quickly. If your partner displeases you, that’s what you go for. As you see, the side seat lifts up, and you’ve got storage underneath where the bottle of water
and the headphones live, and you could also put
some other things in there. You can see there’s plenty of power. That triangular thing just to the right is for headphones, then you’ve got USB, and the power socket, and then next to that the touch screen handset, which can be pushed out. Like that. This is what those
backward seats look like when they’ve got the divider halfway down. It goes a lot higher than that, so if you didn’t know the person, it wouldn’t be a disaster. Those seats are E and F, whereas these ones are D and G, the forward-facing ones. You can see there… They’ve got the console
table in the middle. Very different the seats because obviously those
forward-facing ones have got that pop-ups, the sort of pop up and pop down armrest, with storage underneath, and that console table, while these ones that go into the double bed, the console table is by the side there so that the seats are close together, and you can do that double bed effect. I’m just videoing the seats going down fully flat. When the central divider is down, then you put that leather
thing in-between the two, and as you can see, creates a double bed. When you are choosing the right seat, bear in mind that if you actually want to have it as a double bed, which is not made-up here, but at least you can see what the bed would be like if you put bedding on it, you do need rear-facing center seats. The forward-facing ones, obviously they have this table in-between, excuse the mess because it’s got all my stuff on it, so those are the forward-facing ones, and you can’t make
those into a double bed. Clearly you can have a chat to your neighbor, so if you’re maybe with a work colleague, those forward-facing ones will be good because you can put the divider down, have a chat, and then put the divider up when you want to sleep or have some privacy. But these backward-facing seats are the ones you’d want if you wanted to make
them into a double bed. Got a sinking feeling. There’s a lot of room for legs, then it gets a bit cramped at the end. Well, it’s very long. There’s plenty of room, particularly if you put
down the armrest here, which creates more room
for your shoulders, and there’s plenty of room
for your feet as well, so I think I’ll be having
an afternoon sleep. You can see here I’ve put down the central reservation between these two seats, which are 4D and 4G, they are forward-facing ones. If I just go around this side, you can see how the configuration fits together, so you’ve got 4D and 4G, they’re forward-facing, and then you’ve got two
backward-facing ones in row 3. The irony is that there are actually quite
a few groups onboard with either young children or teenagers, and yet they’ve chosen window seats assuming that those are the best seats, and so as a result they’re all in the individual
seats along the side when actually that’s kind of what these middle seats were designed for, family groups, maybe they know, and maybe it’s their choice. The cabin starts in row 1 with these two center seats, 1E and 1F, and then it’s quite a complicated layout simply because you’ve got both forward- and backward-facing, so you have pairs of seats in the middle, and you have 1E and 1F here, which is at the front of the cabin. Those are backward-facing seats, and then if we move forward, you can see here you’ve got another pair of seats, but these are 2D and 2G, so to do the… It’s not arithmetic, but to do with the letters, you’ll see that to actually get forward together, you’d probably have to take advice or look at the seat map because the letters
don’t correspond directly to facing one another. The reason for that is because they’re slightly staggered, and as you can see, the feet of one passenger, let’s take the example here of 1E, then go, and I hope this isn’t making you ill, swinging the camera around, go under the table there, and because of that E then becomes D here in 2D, but you have these pairs, forward- and backward-facing right the way down the middle, and obviously that’s very convenient if you want to put down that central divider because there are… I’m in 3E, backward-facing, but you can see there 3F, and then you’ve also got those central slider parts that you could make into a nice four that you’ve probably seen on the publicity material. But then there’s also the window seats, and the window seats are great, but again, just like actually on BA, now on BA they’re all backward-facing on the windows, but here you’ve got forward- and backward-facing for the same reason, for the staggering, so you have 1A here, but then going down the same side, you’ll have 2B. If I had a choice, I’d probably choose the A one, simply because you’re by the window and you’ve got a bit more privacy. There’s a sliding door, but there’s a bit more privacy between you and the aisle, so it goes 1A, 2B, 3A, so it’s worth a while looking at the seat plan if you do get the choice. Depends how empty the flight is and also depends if
you’re in Business Class in the first place, but as you can see, there’s a fair amount of privacy, but anyone walking by, even with the door shut, can look over, so it’s not like a First Class experience, but it has a First Class layout certainly in terms of these pairs. I should also mention that in this cabin there are
nine rows along the sides, but ten rows of pairs, and then there’s a second
smaller cabin at the back, and that has basically
a quad in the middle, so four seats, and then four seats at the sides as well, so there’s eight seats there in a two rows of 1-2-1. This is the main cabin, just looking backwards while in-flight. We’re lucky today because the flight isn’t too full. This is a QR001 back to London, and it’s a lunchtime flight, so you end up flying all day, for that reason it’s not hugely popular, but you see here, let me just go up, so you can see more of what the cabin’s like. I have checked there’s no one directly behind me, and then if we go around, it’s the corridor. It’s the kind of thing that you do expect in the First Class, but obviously that’s the whole thing, it’s about… certainly when you speak to Mr. Al Baker, Akbar Al Baker, who’s the Chief Executive, the Chief of Qatar Airways, when you ask him about First Class, they only have First Class on the 8380, so when you have a longer plane like this one, the 8350-1000, there would’ve been an opportunity to put First Class onboard, in fact, there’s only Business and Economy, you say to him, “Why haven’t you got First “because it’s really good on there, “the 8380?” and he says, “Our Business Class is like First,” because if you ask him why he hasn’t got Premium Economy, he’ll say, “Because our Economy is
like Premium Economy.” From one point of view, that’s what you would expect from an airline CEO, but you do have to say, there is no other Business
Class like this one. It’s very spacious, but he actually has done the sums, and with this forward- and backward-facing he’s actually losing no room over the existing Business Class that he has on the B787 and the 8350-900 with the old seats on. I say old, but two or three years. So, it does make sense from a Real Estate point of view how it fits on the aircraft. The experience of being on it is absolutely wonderful, I have to say. The service, as you’d
expect, is fantastic. It’s good on the 787 and the other aircraft as well. Warm welcome, if you’ve got any Tier
Status with One World, that’s recognized and mentioned when they greet you. They’ve already taken the orders. We’ve only been flying for half an hour. They’ve already taken the food orders and the drink orders, so there’s no hanging around even though it’s a day flight. I think often on day flights there’s that feeling of we can take our time because people want to have the whole experience, but it was immediately explained you can have dine on demand, which is great because obviously you can dine when you want to do, but if you want to dine when they’re doing the main service, then that’s fine too, and that’s what I’ve gone for so that I can show you it. Just to show we are listening to the feedback that we get on videos, on the previous review, which was Singapore Airlines First Class, which you can also find
on the YouTube channel, we did kind of omit to
show much of the food, so there’s a real food focus on this one. On a day flight like this, I think the food and drink does play a big part in the Business Class experience, and as you’d expect, they’ve done a great job for this day flight. There’s an a la carte and dine on demand menu. The soup of the day, which as I’ve been told, is white onion. Then you’ve got appetizers, two choices, signature Arabic mezze, which is hummus, tabbouleh, baba ghanoush served with Arabic bread, which is what I’ve gone for, and then poached prawns
on vegetable linguini with seared lime and scallions, which I didn’t go for. The mains are chicken maqluba, herb-crusted loin of lamb, or vegetable jalfrezi, and I’ve gone for the vegetable jalfrezi because after spending 24 hours in Doha, I’ve eaten an awful lot of meat, and there’s a selection of artisan breads. You get the choice of olive oil or butter with damp. Then the desserts are banoffee pudding, fresh berries with almond syrup, or gourmet ice cream selection. Not bad. The wine list. It’s the same wine actually that’s on the route out from Gatwick, and we’re flying back to Heathrow, but it’s a great list because it’s actually Ramadan at the moment, they’re not bringing out the wines, other than in a particular glass, which is obviously fine and culturally-sensitive. But the champagnes, just to show you here, as opposed to the bottles, you’ve got Pommery, it’s the standard champagne, you’ve got Drappier Brut Rose. The burgundy is now Bourgogne Clos Vougeot, and there’s Sauvignon Blanc New World Villa Maria. The Discovery, which is what they call the one I guess that you discover, it’s the one I’ve tried. Actually I’ve tried it on the way out on the way back, and I don’t really like it discovered. But anyway. It’s a Chenin Blanc from
South Africa, Cape Town. I’ve just come back from Cape Town. I love their wine, it’s lovely. A Bordeaux, that’s along with the red, Chateau Lynch-Moussas, Grand Cru Classe Pauillac 2012, Chateau Cadillac round, that’s a New World
Clear Valley, Australia. The Discovery is a
Primitivo 2012 from Italy. I’m gonna try that one actually, Terre Del Grico. Then they’ve also got a dessert wine, which is Alvear Pedro Ximenez Solera 1927, and then a Port Gran Cruz Porto 1992, and then you’ve got spirits and cocktails, some great brands in there. For occupying the time, if you haven’t got work to do, there’s plenty. You could just eat and drink the whole seven hours or if it’s a further trip, which the 8350-1000 obviously will go on, you could just eat and drink right your way through
the trip completely. What’s also great for
this dinning experience is that you’ve got so much room, so I was working just
before the food came along, I could put my laptop to one side, just where it is just there, I’ve got this side thing for my books, and computer, and mobile phone, and notebook, and then I’ve also got this giant table, which is very firm. I was just working on it before, comes out on a slider here and then folds out, and then they put the stuff on it, but you’ve got a real sense of space. Even with this shut, you don’t need to have to worry about being claustrophobic because you’ve got this big area, and then what you can’t see on the camera, but you’ve actually got space underneath, so if you wanna stretch your legs down, you’ve got plenty of
room to do that as well. – Arabic mezze for you. – Great. Thank you. – Would you like to try some drinks. – Yeah. Can I have this one? – Sure, sir, certainly. – Thank you. Arabic mezze. Arabic bread. Non-Arabic bread. Fantastic candle effect. Butter, plate for olive oil, and proper salt and pepper. Can’t beat them. If you’ve seen this before, but it’s… I’ve only ever actually seen it on the Fellow One World
Carrier British Airways, it’s a three-in-one bread. I think it’s done by one of the caterers. You’ve got three different types of bread, but it’s all in one bun or one, what do you call it, loaf. I’m not really sure what the point is, why you couldn’t just
have three different ones, but it’s a neat little touch. Then you have olive oil, whole butter to get with it. I like this little touch. Look. Looks like there is actually a candle on the table. Cool. That’s a glass with get choice of sparkling
water or still water. This is the vegetable jalfrezi. This is the in-plane entertainment system. I’ve just gone through to movies, you could see Hoolywood, Arabic, Bollywood, Coming Soon. Doing Hollywood. Then you could just scroll through and see all of the different films. These are just the Hollywood ones. What else have we got? Let’s have a look at general entertainment. TV. Quite of some choice. We’re about an hour away from landing in Heathrow. It’s been a very comfortable flight. Had a decent sleep. I’ve just woken up with a state sandwich and a cup of tea, so that’s been absolutely fantastic. Going back to which are the best seats, it’s a really difficult one. The window seats, you can be both forward-
and backward-facing. If you’re forward-facing, you’re quite close to the aisle, but then you’ve got the door, so I don’t think that’s a deal-breaker, so for an individual traveler, I think those are probably best. For two people, if you’re with just a work
colleague or something, forward-facing will be good. If you’re with a partner, like a wife, I think backward-facing are the ones because those are the ones that… the only seats that go into these double beds because of the staggered
nature of the seating, so you want a
backward-facing center seats. Those would be E and F. The ones I’m in here, which are forward-facing, are D and then on this side it is G. That’s quite complicated with the different sets of seating, but I think when you have a look at the video, you can work it out. With forward- and backward-facing, close to the aisle, not close to the aisle, and whether you can put the seats together as a double bed, there’s certainly a true choice. You just wanna make sure that when you book, you make that choice, so that you don’t end up in the wrong seat. The other thing that you can do is if you’re in four, or as they call it a quad, you can request for these center forward and halved doors to be open so that you can maintain eye contact with your children or your loved one during takeoff and landing, which is a really useful thing, and I think unique. We’re coming to the end of the flight now. I hope you found this one useful. Any comments, please leave them on the YouTube channel, and we’ll see you again for the next flight champ. Many thanks. (uplifting music)

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About the Author: Oren Garnes

35 Comments

  1. Another great review. This Qsuite is very innovative but didn't realise you would need a FA and a special device to unlock the central dividers like that. Thought it would be by press of s button. Still a unique J class product though

  2. Really not sure that there is a better review on here of the QSuite. Very well done and helps my planning. Thank you !!

  3. Extremely nice video, just a quick comment, you have compared Qatar Business Class to BA Business Class, honestly BA J class cannot be mentioned in the same sentence to the liking of 99% of ALL airlines…. They are so bad !!
    Thoroughly enjoyed your video, thank you

  4. Qsuite is an excellent product, I fly to the far-east often so it would be great if the same or similar product was available on airlines with direct flights from Europe to the far east overnight flights. The only problem I have with Mid east airlines is having to change aircraft halfway in the middle of the night

  5. Nice review!! Only for the seating: i think the closest to the window do not give the most privacy becouse someone who walks by can look relative easy over the "wall"

  6. Very nice review this time. But there is a bug I don't expect from a pro like you: you have been flown in an A350-1000 but not 8350-1000 as mentioned a couple of times in the subtitles 😉

  7. The Q suite is the best business product in the sky.

    On Qatar, the Q suite offers a first class service on a business class product.

    BA need to significantly up their game as the the club world product and service is poor!

    The only issue with the Q suite having extensively flown the LHR-DOH-PVG route is the limited storage for your clothes.

    Other than that, worth flying the Q suite.

  8. Great Video! Found it really professional and great! I got 1 question, wouldn't it be nice if more airlines did this like Malaysia Airlines (my favourite airline) or Emirates?

  9. Good review, I am looking forward to my first time in Q Suites from JFK to Doha on A350-1000 and then onward via Qatar's 777-200ER. The seating arrangements are not as complex as presented here, nevertheless, a thorough review.

  10. Very nicely done. Thank you for a very thorough explanation of the features of Qatar QSuite. This was, by far, the best review I've seen because it was not hurried and gave a complete view of the seating options. Usually, I skip the food tour because I don't fly for the food and would expect it to be good. The seat, on the other hand, is what I want to see because that's why I fly business class.

  11. Wonderful review – Thank you! Do you know if the divider between the window seats can be lowered, so passengers sitting in those alternating forward-facing/rear-facing seats can face each other?

  12. For travelling with my mother would we be better off with central closer rear facing seats or the further apart forward facing ones (also in the centre)? Are the forward facing seats too claustrophobic with the sliding door right next to seat?

  13. Nice suite, but the screen too large, hence it gives you a headache if starred at too long. Another problem Qatar block off all the seats in the middle seats online. Two of us booked and had to accept single seats that was not ideal.

  14. I heard on another YouTube channel that Qatar Airways are not consistent with their flight planning so say if I purchased a Qsuite business class seat from Perth London the airline could change the plane at the last minute & I could very well end up in a standard business class in a 2-2-2 configuration?

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