How to Compare Your Skype for Business & Microsoft Teams Usage

How to Compare Your Skype for Business & Microsoft Teams Usage

This short video will focus on our PowerSuite benchmarking feature. Benchmarking is an industry-leading innovation which
allows PowerSuite to compare your specific Skype for Business and Teams
deployment KPIs with anonymized averages from other PowerSuite enterprise
customers or between different geo sites within a single organization. Looking
first at poor calls, we see that we’re at 0.65% and the benchmark
for the other enterprises being measured by PowerSuite is 0.91%. So
we’re doing better than other organizations. On the other hand, looking
at user satisfaction, we have a score of 114 where the
benchmark is 161 so we’re way off track there and we need to figure out why our
users are not happy. From here, we can drill down to other call scenarios. So
we’re going to switch over from overview to our ‘poor calls’ view. Here we see our
‘poor calls’ view and by clicking on this benchmarking button, we can show
benchmarks on the right-hand side instead of the thresholds set by PowerSuite. So for internal endpoint to server we’re at 1.73%
poor calls with the benchmark at .58% .58%. If we look at why, we
see we’re a little high and wired internal server, 0.69%, versus a benchmark
of 0.39% and we’re very high on wireless internal to server, 3.37%, versus a benchmark of 1.27% 1.27%. These data
points provide great directional feedback for troubleshooting first steps.
Benchmarking can also be used to compare stats for different geo sites within a
single organization. We’re gonna go to North America, United States, and here we
see New York. As we dive into our New York site, we see 1.55% of all calls are poor in New York, where the benchmark across our
organization is 0.65%. So New York is not doing as well. But looking at our
calling scenarios on the left-hand side here, we see server-to-server is still 0%. That’s good. Internal end point to server 2.33% –
that’s over the benchmark. And if we look at why, we see that Wireless internal
server is 0.6 ish percent higher than the rest of the organization. If we actually scroll down a little, we see our endpoint-to-endpoint
is 44.44%, whereas the benchmark is only 4.9%. This gives us a good indication that we have some problems
with peer to peer calling in this site which we need to resolve.

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About the Author: Oren Garnes

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