Business Lunch Etiquette


– OH, I SEE YOU’RE ALREADY HERE. OH, THIS IS LINDA JONES, SHE THE CLIENT
WHO’S THINKING ABOUT BRINGING HER BUSINESS OVER
TO KBT. REGINA CLARK. – NICE TO MEET YOU. – BRIAN TURNER. – HEY. – AND PATRICIA LEWIS. – HEY, WHAT’S GOING ON? – WELL, YOU ARE CERTAINLY
OUTDOING YOURSELF BY BRINGING ME HERE.
I HEAR THE FOOD IS FANTASTIC. BROWNIE POINTS ALREADY. – WELL, WE AIM TO PLEASE. PLEASE, HAVE A SEAT. – I’VE BEEN LOOKING FORWARD
TO THIS ALL WEEK. – MAY I INTEREST ANYONE
IN SOMETHING TO DRINK? – AH, I’LL HAVE ANOTHER GIN
AND TONIC, PLEASE. – MAKE THAT TWO. – WATER’S FINE. – YEAH, I’LL HAVE WATER AS WELL. – AND FOR ME TOO, THANK YOU. – ARE WE ALL READY TO ORDER? – YEAH. I WILL HAVE THE SOUP DU JOUR
AND THE TURKEY SANDWICH. – BRIAN, HOW RUDE, LADIES FIRST. UM, I’LL HAVE THE CHICKEN
SANDWICH AND SOUP, PLEASE. – AND FOR YOU LADIES? – AFTER YOU, LINDA, PLEASE. – I’LL TAKE THE SIGNATURE
CHICKEN, PLEASE. – OH, EXCELLENT CHOICE. – I THINK I’LL HAVE THE SAME. – AND I’LL HAVE THE HOUSE SALAD. – PLEASE EAT. DON’T WAIT FOR US
OR YOUR FOOD WILL GET COLD. – NO, IT’S ABSOLUTELY FINE. I’M SURE YOUR PLATES WILL BE
HERE SOON. – THERE’S NOTHING MORE IMPORTANT
TO ME THAN CUSTOMER SERVICE. I LIKE TO KNOW THAT EVERYTHING
WILL BE HANDLED SMOOTHLY AND WITH SINCERITY. – WELL, WE CAN CERTAINLY
UNDERSTAND THAT. OUR STAFF REALLY IS TRAINED
TO UNDERSTAND YOUR PROBLEMS, SO THAT YOU DON’T BECOME JUST
ANOTHER CLIENT BUT A FRIEND WE’D LIKE TO HELP. – PATRICIA AND I ARE
REALLY WELL TRAINED IN CUSTOMER SERVICE. AND REGINA’S DONE STUFF TOO. – 5-SECOND RULE. – THAT WAS NOT GOOD AT ALL.
I DIDN’T LIKE THAT. IT WAS WAY TOO BLAND FOR ME. – IT DIDN’T LOOK THAT AWFUL WHEN YOU WERE SHOVING IT
IN YOUR MOUTH, BRIAN. BESIDES, IT’S A FREE MEAL. – ARE WE READY FOR THE CHECK? – OVER THERE. – THANK YOU. THANK YOU. – WELL, I WISH I HAD MORE TIME. – WELL, THIS WAS A LOVELY
AFTERNOON. THANK YOU SO MUCH FOR SPENDING
IT WITH US, LINDA. – THANK YOU FOR TAKING ME OUT,
KAREN. IT WAS LOVELY TO MEET YOU.
AND YOU, REGINA. – AND YOU AS WELL. – AND YOU TOO, PATRICIA
AND BRIAN. – I HOPE WE’LL TALK AGAIN
VERY SOON. – I HOPE SO TOO. BYE NOW. – BYE.
– BYE. – NAME THREE THINGS
BRIAN DID RIGHT OR WRONG. – WHAT ADVICE WOULD YOU GIVE
BRIAN? – MIDWAY THROUGH THIS LUNCH, HOW SHOULD KAREN HAVE HANDLED
THE SITUATION?

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